Hotel Operations/Management:

We can provide hands-on, day-to-day management or periodic operational reviews depending on what is best for company and management structure. Specifically, we can manage or assist with any or all of the following:

• Rate structure and yield management

• Monitor revenue and expenses to ensure cost control and maximization of revenue

• Staff training and reviews

• Ensure proper market placement

• Oversee housekeeping and maintenance to ensure quality control

• Monitor and respond to guest complaints and train staff on conflict resolution

• Ensure compliance with state, federal, franchise and industry standards and laws ( ie: ADA, service dog, etc.)

• Establish preventive maintenance systems and protocols

• Food & beverage operations

 

Consulting:

Are you considering whether to buy, sell, or hold on to a property?  We can assist with the due diligence and feasibility studies so that you have the necessary information to make the best strategic decision.

 

Sometimes we find that hotel owners just need a sounding board or an outside party to discuss ideas and talk things through. We are happy to listen and provide input based on our experience and knowledge of the industry. In many cases, we have been able to provide an owner with validation that they are doing the right thing. In other cases, we have steered them away from disaster.  We are available to our clients 24-7 and encourage the "What if.." and "What about this.." calls at any time.

 

Accounting & Financial:

The unique nature of hotel accounting may not be familiar to accountants from other industries. We have over 30 years’ experience with hotel-specific accounting and we know the issues that present themselves daily in this industry. We know what to look for and can correct issues early before they become problems. We can work AS your accounting department or WITH your accounting department. Some of the accounting services we provide are:

• Manage accounts payable - we pay the bills while checking to be sure costs are in-line with budget and the industry.

• Produce budgets (Operational and cash flow)

• Maintain balance sheet and general ledger

• Produce and analyze monthly P&L statements

• Audit PMS Systems insuring that all sales, taxes and payments are being accounted for, especially if being transferred to other accounting programs

• Process payroll, including issuance of W2s and quarterly reports

• Implement accounting procedures and train staff

 

Sales & Marketing:

Whether you are a small, independent/boutique inn or a large convention hotel, we have the knowledge and experience to help you:

• Create a workable marketing plan

• Identify target markets

• Recruit/hire/train the best sales team

• Create contract templates and sales procedures

• Design website and printed collateral

• Identify and attend trade shows and events that will produce business

• Respond to leads and bid on programs that are beneficial to you

• Prepare production reports and sales forecasts

• Perform "secret shopper" calls and visits

 

Staff Training:

Our goal is to educate and motivate employees to always perform at their best to ensure guest satisfaction, profitability and high staff morale. We can create and implement training programs to enhance your existing programs or improve specific problem areas. Some of the training programs we have implemented are:

• Front Desk and Reservations - turning staff into sales people

• Inter-department conflict resolution

• HR policies and procedures

• Customer satisfaction and conflict resolution

• Safety and Security procedures

• Emergency protocols

 

Project Management:

We have been involved with new construction as well as remodels and retrofits of historic properties. We can help with logistics of room layouts to picking FF&E .  Let us help you find the best supplier(s) for all aspects of you project.  No project is too small, we are happy to assist with single room “fixes” or total property renovations. We  act as a liaison between your contractor and your staff helping coordinate the project so that it runs smoothly, is cost-effective and has minimal impact on the guest experience.  We understand the business and are prepared to make on-the-spot decisions,  so projects don't stop while waiting for simple answers.

 

Property Management:

We can also assist with property management, whether you have a hotel, bar, restaurant, time share, commercial or residential rental property we can act as your liaison to ensure smooth management and maximization of revenue.